Terms of Service

Terms of Service Agreement

1. Acceptance of Terms

By accessing or using Dwellverse services, including our website (dwellverse.io), DwellCRM software, and DwellHUB platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Dwellverse provides:

• Real Estate Services: Professional real estate brokerage services in Texas
• DwellCRM: Customer relationship management software designed for real estate professionals
• DwellHUB: Property management software platform

3. User Accounts

3.1 Account Creation

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion.

4. Subscription and Payment Terms

4.1 DwellCRM Subscription

DwellCRM is offered as a subscription service. By subscribing, you agree to the following:

• Pricing: DwellCRM Pro is $79 per month per user, billed monthly
• Free Trial: New users receive a 14-day free trial with full access to all features. No payment information is required to start your trial
• Billing Cycle: After your trial ends, you will be billed on the same day each month
• Payment Methods: We accept major credit cards, debit cards, and other payment methods through our payment processor, Stripe

4.2 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Upon cancellation, you will retain access until the end of your current billing period
• We do not provide prorated refunds for partial months
• If you cancel during your free trial, you will not be charged

4.3 Price Changes

We reserve the right to modify subscription pricing. You will be notified at least 30 days before any price changes take effect. Continued use after price changes constitutes acceptance of the new pricing.

4.4 Payment Processing

All payments are processed securely through Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service. We do not store your full credit card information on our servers.

5. Third-Party Integrations

5.1 Google Calendar Integration

DwellCRM offers optional integration with Google Calendar to enhance your scheduling capabilities. By connecting your Google Calendar:

• You authorize DwellCRM to access, read, and write to your Google Calendar
• You can disconnect this integration at any time through your account settings or Google Account permissions
• We will use your calendar data only for the purposes described in our Privacy Policy

5.2 Gmail Integration

DwellCRM offers optional Gmail integration for sending emails. By connecting your Gmail account:

• You authorize DwellCRM to send emails on your behalf using your Gmail account
• Emails sent through the CRM will appear as sent from your Gmail address
• We only request the minimum permissions necessary (gmail.send scope)
• We do not read, store, or access your inbox contents
• You can disconnect this integration at any time through Settings or your Google Account

5.3 Other Integrations

Additional third-party integrations may be available, including but not limited to:

• QuickBooks: For financial and transaction synchronization
• MLS Services: For property listing data
• Brevo (Sendinblue): For email delivery services

Each integration is subject to the third party's own terms of service and privacy policy. We are not responsible for the practices of third-party services.

6. Email and SMS Communications

6.1 Email Marketing Compliance (CAN-SPAM)

When using DwellCRM's email features, including drip campaigns, you agree to:

• Only send emails to recipients who have given consent to receive communications
• Include accurate sender information and subject lines
• Provide a clear unsubscribe mechanism in all marketing emails
• Honor unsubscribe requests within 10 business days
• Comply with the CAN-SPAM Act and other applicable email regulations

6.2 SMS Communications Compliance (TCPA)

When using DwellCRM's SMS features, you agree to:

• Obtain proper written consent before sending SMS messages
• Comply with the Telephone Consumer Protection Act (TCPA)
• Honor opt-out requests immediately
• Not send messages to numbers on the National Do Not Call Registry without prior consent
• Accept full responsibility for your SMS communications

You acknowledge that you are solely responsible for compliance with all applicable laws regarding electronic communications. Dwellverse is not liable for your misuse of email or SMS features.

7. Data Ownership and Your Content

7.1 Your Data

You retain full ownership of all data you input into DwellCRM, including but not limited to:

• Lead and contact information
• Transaction records
• Documents and files you upload
• Email templates and content you create
• Notes, tasks, and calendar events

7.2 Data Export

You may export your data at any time through the CRM's export features. Upon account termination, you will have 30 days to export your data before it is permanently deleted.

7.3 License to Use Your Content

By uploading content to DwellCRM, you grant us a limited license to store, process, and display that content solely for the purpose of providing the service to you. We will not sell, share, or use your data for any purpose other than delivering our services.

8. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services
• Upload or transmit viruses, malware, or other malicious code
• Use our services to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any portion of our software
• Use automated systems or bots to access our services without permission

9. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Dwellverse and are protected by copyright, trademark, and other intellectual property laws.

10. Data and Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Dwellverse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of our services.

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

13. Indemnification

You agree to indemnify and hold harmless Dwellverse, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our services or violation of these terms.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes by posting a notice on our website or sending an email. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Travis County, Texas.

16. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@dwellverse.io
• Phone: (512) 640-9967
• Website: https://dwellverse.io