Please read these terms carefully before using our services
By accessing or using Dwellverse services, including our website (dwellverse.io), DwellCRM software, and DwellHUB platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Dwellverse provides:
We strive to maintain 99.9% uptime for DwellCRM and related services. However, we do not guarantee uninterrupted availability. Scheduled maintenance windows will be communicated in advance when possible. Unscheduled downtime may occur due to critical security updates, infrastructure failures, or third-party service outages.
DwellCRM is a best-effort service. We do not offer formal Service Level Agreements (SLAs) with financial credits. If you experience extended outages (more than 24 consecutive hours), you may contact us to request a prorated credit for the affected period at our discretion.
To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion.
The person who creates a team or organization account is designated the Account Administrator. The Administrator is responsible for:
If you grant access to virtual assistants or other delegated users:
Transaction coordinator assignments within DwellCRM are managed by the Account Administrator or authorized agents. The assignment of a TC does not create an employment or agency relationship between the TC and Dwellverse.
DwellCRM includes AI-powered features such as lead scoring, property analysis, contract review assistance, compliance checking, and content generation. These features are provided as decision-support tools only. AI-generated content, scores, and recommendations:
Data you submit to AI features (such as documents for analysis) is processed solely to generate results for you. We do not use your data to train AI models. AI processing may involve third-party AI providers (such as Anthropic or OpenAI) whose data handling practices are governed by our data processing agreements with them.
DwellCRM is offered as a subscription service. By subscribing, you agree to the following:
We reserve the right to modify subscription pricing. You will be notified at least 30 days before any price changes take effect. Continued use after price changes constitutes acceptance of the new pricing.
All payments are processed securely through Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service. We do not store your full credit card information on our servers.
DwellCRM offers optional integration with Google Calendar to enhance your scheduling capabilities. By connecting your Google Calendar:
DwellCRM offers optional Gmail integration for sending emails. By connecting your Gmail account:
Additional third-party integrations may be available, including but not limited to:
Each integration is subject to the third party's own terms of service and privacy policy. We are not responsible for the practices of third-party services.
You retain full ownership of all data you input into DwellCRM, including but not limited to:
You may export your data at any time through the CRM's export features. Upon account termination, you will have 30 days to export your data before it is permanently deleted.
By uploading content to DwellCRM, you grant us a limited license to store, process, and display that content solely for the purpose of providing the service to you. We will not sell, share, or use your data for any purpose other than delivering our services.
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
Your data is retained for as long as your account remains active. We perform regular encrypted backups to protect against data loss. Backup data is retained for up to 90 days for disaster recovery purposes.
Upon account deletion (initiated by you or by an administrator):
Accounts with no login activity for 12 consecutive months may be flagged as inactive. We will send a notification to your registered email 30 days before any action is taken on inactive accounts. Free trial accounts that are never converted to paid subscriptions may be deleted after 90 days of inactivity.
When using DwellCRM's email features, including drip campaigns, you agree to:
When using DwellCRM's SMS features, you agree to:
You acknowledge that you are solely responsible for compliance with all applicable laws regarding electronic communications. Dwellverse is not liable for your misuse of email or SMS features.
You agree not to:
All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Dwellverse and are protected by copyright, trademark, and other intellectual property laws.
You agree not to access or use DwellCRM from any country or region subject to U.S. trade sanctions, or in violation of any applicable export control laws. DwellCRM is intended for use within the United States and may not be suitable for compliance with laws of other jurisdictions.
To the maximum extent permitted by law, Dwellverse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of our services.
Our total liability for any claims arising from your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
You agree to indemnify and hold harmless Dwellverse, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our services or violation of these terms.
Dwellverse shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
In the event of a force majeure lasting more than 30 consecutive days, either party may terminate the agreement with written notice. Prepaid subscription fees for the affected period will be credited or refunded on a prorated basis.
Before filing any formal legal action, you agree to first contact us at legal@dwellverse.io and attempt to resolve the dispute informally for at least 30 days.
If informal resolution is unsuccessful, any dispute arising from these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Travis County, Texas. The arbitrator's decision shall be final and binding.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration against Dwellverse.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Travis County, Texas.
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes by posting a notice on our website or sending an email. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Dwellverse regarding your use of our services. These terms supersede any prior agreements or communications, whether written or oral, regarding the subject matter herein.
If you have any questions about these Terms of Service, please contact us:
Last Updated: March 21, 2026